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Everything operational to run your bank
Constantinople powers the full operational backbone from onboarding to lending, payments to fraud. Every process is powered by AI, automation, and human expertise all managed in our intelligent Justinian console.
Onboarding operations
Customers onboard seamlessly with straight-through processing, real time chat support and AI-driven exceptions management. We manage every stage of the account lifecycle from opening to closure.
Fin crime and fraud operations
Constantinople powers full financial crime and fraud operations for your bank. Our operators work with embedded AI and automation to monitor transactions in real time, investigate alerts and manage escalations.
Payments and cards operations
Constantinople manages payment and card operations end-to-end, from processing and disputes to fraud monitoring and chargebacks. Every transaction is monitored in real time to meet your SLAs.
Lending operations
We manage the full lending lifecycle, from application to repayment. AI-assisted workflows with full audit trails coordinate complex cases with your bankers. Every step is designed to deliver speed, accuracy and regulatory compliance, while protecting your customer relationships.
Customer support
Our operators provide live in-app customer support via chat embedded directly inside the banking experience under your brand. Our Justinian Console gives operators full customer context to resolve issues quickly and seamlessly.
Collections and hardships
End to end collections and hardship processes, combining automation, human support, and regulatory compliance are all managed in one platform. Early-stage collections, escalations, and hardship arrangements are handled seamlessly under your brand, ensuring consistent, efficient, and compassionate customer outcomes.
Key features
Built in assurance
Every action logged, every process controlled. Constantinople maintains a complete audit trail with built-in QA so your bank meets service and regulatory standards with confidence.
Issues and incident management
Always-on ITSM support from 24/7 monitoring and incident response to root cause analysis, client success managers, and integrated change management.
Banker experience
For bankers and call-centre staff our Justinian Console brings calls, chat, and smart workflows together in one place ensuring every customer interaction is handled smoothly.
Built in assurance
Every action logged, every process controlled. Constantinople maintains a complete audit trail with built-in QA so your bank meets service and regulatory standards with confidence.
Issues and incident management
Always-on ITSM support from 24/7 monitoring and incident response to root cause analysis, client success managers, and integrated change management.
Banker experience
For bankers and call-centre staff our Justinian Console brings calls, chat, and smart workflows together in one place ensuring every customer interaction is handled smoothly.
