- Home
- Platform
- Banker Experience
Justinian console
The command centre for your entire bank. Justinian is the single pane of glass bringing every product, processes and customer interaction into one secure workspace with role-based access and granular permissions.
For bank executives
Justinian delivers AI-powered dashboards across marketing, customers, product, risk and control effectiveness and platform performance. Track key business metrics in real time with the ability to drill down for immediate, data-driven action.
For product managers
Justinian centralises product configuration, performance, customer adoption, and operational metrics in one workspace. Launch new products or make changes to pricing, features, or credit configurations with embedded risk controls, versioning, and full audit trails.
For bankers
Justinian enables confident decision-making with configurable, role-based workflows, embedded compliance checks, and complete audit trails for managing complex tasks all in one place. From bespoke credit approvals and hardship cases to collections and customer off-boarding.
For branch & customer support
Justinian provides a single, intuitive workspace to serve customers quickly and consistently. Configurable workflows and AI-assisted case routing ensure every request reaches the right person, fast, so you can deliver consistent, personal service across all banking products.
Key features
Integrated risk management and compliance
Manage risk and compliance end to end with real-time control monitoring, built-in quality assurance, audit trails and access controls.
Built-in marketing and communications
Manage compliant customer communications in Justinian using real time data across email, SMS, and in app.
Self-service product configuration
Configure products, workflows, and policies without engineering. Launch and adapt in days with full governance and auditability.
Product performance observability
See real time product performance across onboarding, servicing, lending, and support to drive confident decisions.
Automated queue management
Automatically route and prioritise work by risk, urgency, skills, and service commitments so nothing is missed.
Customer timelines
View every customer interaction and system action in one chronological timeline for instant context.
AI configuration
Control where AI is used across operations with clear guardrails that protect governance and accountability.
AI-powered search
Use natural language to find customers, cases, and tasks instantly without complex filters.
Integrated risk management and compliance
Manage risk and compliance end to end with real-time control monitoring, built-in quality assurance, audit trails and access controls.
Built-in marketing and communications
Manage compliant customer communications in Justinian using real time data across email, SMS, and in app.
Self-service product configuration
Configure products, workflows, and policies without engineering. Launch and adapt in days with full governance and auditability.
Product performance observability
See real time product performance across onboarding, servicing, lending, and support to drive confident decisions.
Automated queue management
Automatically route and prioritise work by risk, urgency, skills, and service commitments so nothing is missed.
Customer timelines
View every customer interaction and system action in one chronological timeline for instant context.
AI configuration
Control where AI is used across operations with clear guardrails that protect governance and accountability.
AI-powered search
Use natural language to find customers, cases, and tasks instantly without complex filters.
